FAQ’S
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FAQ
Common
Who is my main point of contact for washing machine repairs? How will we communicate moving forward?
Our customer service team will be your primary point of contact throughout the repair process. Once you book a service, you’ll receive updates via phone, email, or text message, depending on your preference. You can also reach us at any time for questions or follow-ups.
We offer emergency repair services at no additional charge for our standard customers. If you need same-day or after-hours repairs, we’ve got you covered without extra fees.
Our technicians will thoroughly inspect your machine to determine whether a repair or replacement is more cost-effective. We will provide honest recommendations based on the condition of your washer, its age, and the repair cost compared to a new model.
Most washing machine repairs are completed within the same day of the visit, depending on the severity of the issue and parts availability. We will always inform you upfront if additional time is needed.
Yes, all of our repairs come with a 1-year warranty. If the same issue reoccurs within that period, we will fix it at no additional cost.
FAQ
Payment
We accept a variety of payment methods, including credit cards, debit cards, and digital payments. If you require financing options, we offer flexible plans to help manage repair costs.
Yes, we provide financing options for larger repair jobs or replacements. Speak to our team to find out more about how we can help make your repairs more affordable.
You can request as many clarifications or revisions to the repair plan as needed before we begin. We want to ensure you’re completely comfortable with the repair process before proceeding.
Some washing machine parts, especially for older models or international brands, may need to be ordered from specialized suppliers. We always aim to expedite shipping to minimize any delays.
